Look up 👆 Smile 😊 Have a chat 💬

C - Connect

A simple smile can break the ice and make you more approachable. Establish a connection by making eye contact with the person you wish to talk to. Look for a similar response by observing their body language. Once the conversation starts, maintaining eye contact to show that you're focused and engaged.

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O - Open Up

Set aside any distractions like your phone and give your full attention to the other person. Opening up means being present, which invites the other person to do the same. 

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N - Nod along

Let the other person speak without interrupting. Show that you’re actively listening by nodding and smiling to show that you’re following along and understanding what they’re saying. This not only demonstrates your interest but also encourages the speaker to share more. 

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V - Validate

After they’ve spoken, try to capture the main points they’ve shared in your own words. Validation helps to build trust and makes the conversation more meaningful. Adapt your approach based on their demeanor, whether they’re shy, outgoing, reserved, confident, or nervous - tailoring your responses to their comfort level. 

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O - Offer a reply

After validating and reflecting back what the other person has shared, it's important to offer a thoughtful reply. Contribute to the conversation to help build a deeper connection. A well-considered response shows that you've not only understood their perspective but are also genuinely interested in continuing the dialogue. For example, asking follow-up questions, sharing your own insights, or offering supportive comments. 

More tips!

Ask open-ended questions
Encourage the other person to share more by asking questions that can't be answered with just a yes or no.

Find common ground
Look for shared interests or experiences to create a comfortable space to chat.

Share something about yourself
Opening up with a small personal story can make the conversation feel more balanced.

Use humour
Light humour can ease tension and create a friendly atmosphere.

End on a positive note
Wrap up the conversation with a kind comment or thanking them for sharing.